Effective Date: May 5th, 2025
These Terms and Conditions ("Terms") govern your use of the services provided by Digital Overwatch LLC (“Company,” “we,” “us,” or “our”). By accessing or using our website or services, you agree to be bound by these Terms.
- Company Overview
Digital Overwatch LLC is a veteran-owned IT services provider. We offer IT Support, IT Security, and Managed Services to small and medium businesses.
- Use of Services
You agree to use our services only for lawful purposes. You will not misuse, interfere with, or attempt to access unauthorized areas of our systems.
- Client Responsibilities
You are responsible for providing accurate and complete information. You agree to cooperate with us and provide any access or materials required to perform services.
- Payment Terms
Payment terms are defined in your service agreement or invoice. Late payments may result in service interruptions or additional fees.
- Service Limitations
While we strive for 100% uptime and performance, we do not guarantee uninterrupted service and are not liable for downtime due to circumstances beyond our control.
- SMS Communication Terms
To support your IT services experience, we may send text messages regarding:
- Appointment reminders
- Service notifications
- Support alerts
- Account-related updates
- Occasional promotional content
By submitting your phone number, you provide express written consent to receive these messages.
To opt-out, text STOP to the number that messaged you.
To get help, reply with HELP or contact: [email protected] / (423) 429-0048.
Message and data rates may apply. Message frequency varies. Contact your mobile provider for billing information. Your consent to receive messages is not a condition of purchase
- Data Security and Privacy
We follow industry best practices to secure your information. For full details, refer to our Privacy Policy. We do not sell your information.
- Termination
We reserve the right to terminate or suspend your access to services for violations of these Terms.
- Changes to Terms
We may update these Terms periodically. Continued use of our services constitutes acceptance of the updated Terms.
- Contact
Digital Overwatch LLC
Email: [email protected]
Phone: (423) 429-0048